Introduction Telecom

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New to the telecom sector or in need of a refresher on your telecom knowledge? Sign up then for our introductory course to the Dutch telecom market. In less than a day, we can provide you with the foundation needed to understand the telecom industry. Learn the basic concepts, discover the strengths of the key providers and suppliers in the Netherlands, and assess the state of competition, consolidation and substitution. We look at the latest market trends and current developments so you know all about the opportunities and potential threats for your company or customers. 

What can you expect

A concise but complete overview of the Dutch market, including data and insights to help you and your organsiation in your daily work. 

Data Driven

The course content is based on Telecompaper’s 20 years of experience and insights. This draws on our most recent research reports about market segments and providers and includes the latest data from our Consumer Insights Panel.

Target group

Prior market knowledge is not required. The masterclass is suitable for any professional wanting to expand their expertise in the Dutch telecom sector. 

Interactive setting

During the masterclass participants will have plenty of time to ask questions and discuss issues with the experts. There will be various opportunities to ask questions about issues important to you and your organisation.

Masterclass content

This Masterclass consists of four blocks, each separated by a break and with opportunities for questions throughout the sessions. 

Market structure: networks and services

There are no telecom services without networks, but also no revenues without services. Both elements are crucial in the telecom market. In this block we look at the existing Dutch networks, including a focus on the networks of the future – FTTH and 5G. We also look at the choices for providers offering services: fixed vs. mobile, consumer vs. business, direct sales or wholesale?

Market dynamic: participants and market shares

The top three players on the Dutch market, KPN, T-Mobile and VodafoneZiggo, are well-known, but there are many other providers active in the Netherlands. In this block we look more closely at the market players and their strategies. We also take a look at the market shares and compare the various sub-markets (fixed/mobile, business/consumer, DSL/fibre/cable, etc).

Market strengths

Using Porter’s five forces model, we look at:

  • Suppliers: what kind of companies are active and what happens when they try to assert control?
  • Customers: Where does the consumer’s power lie and what do they want?
  • Competition: Is the telecom market especially competitive or not? What are the consequences?
  • Substitution: WhatsApp is killing off SMS, which other services are at risk of substitution?
  • New entrants: Which segments are newcomers targeting and what is the impact in a crowded market?

In addition, we look at two more issues that play an important role in the dynamic Dutch market:

  • Regulation: The government keeps a close eye on the telecom market, but is it really strictly regulated?
  • Consolidation: There is a long history of consolidation on the Dutch market, can more be expected?

Hot topics

In the final block, we look at the most pressing topics driving the latest market developments. These are the areas your company is most certainly focused on and customers are asking about. 

Masterclass Introduction - Online

This Masterclass takes place online, so can be followed from anywhere in the world. We use the BigMarker platform to stream our classes (more information below on how to connect). The presentation is available as a hand-out; no recording will be provided afterwards. During the Masterclass, you are welcome to ask questions and also converse with other participants. 


Check before the class starts that everything works with our test video. Below the video you also will find links to the BigMarker support pages that can help with any technical problems. We recommend using the Chrome or Firefox browsers; Internet Explorer is not supported. Safari and Edge can be used, but make sure you have the latest versions installed. You can join the Masterclass up to 30 minutes in advance in the ‘waiting room’ and do a system check up to 15 minutes before the start of the class. 


Tim Poulus

Tim Poulus is an analyst at Telecompaper since 2008. He focuses on financial analysis of corporate results, managing an extensive database of all the operational and financial data of numerous telecom, media and tech companies. Tim’s other areas of expertise include next-generation networks (fibre, 5G and Wi-Fi) and OTT video services. He also serves as Telecompaper’s spokesman in the media, commenting on major events in the telecom and media sector on radio and TV, and regularly conducts webinars, masterclasses and customer presentations for Telecompaper. Tim’s career following the TMT market dates back to 1999.

Ed Achterberg

Ed Achterberg founded Telecompaper in 2000. He focuses on providing in-depth analysis of trends in the Western European industry, covering both the mobile and fixed/broadband markets. Prior to Telecompaper, Ed was a telecom consultant since 1995, focusing on telecom law and regulation, numbering, interconnection and number porting, working with operators such as BEN, Dutchtone, Enertel, Callmax, BT/Telfort and others. He has a Master of Science degree from the Technische Universiteit Delft.


Below you can order tickets for the Masterclass. If multiple colleagues plan to attend, please fill in each name individually (these may be updated later). For any questions or interest for other days, please contact us at

Masterclass Introduction in Telecom

English / 14:00-17:00
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